Refund Policy

Returns

We are unable to cancel or make changes to your order after you have placed it with us.

The customer is responsible for all outbound and return shipping costs.

Please Note: For international orders, King the Yorkie does not reimburse for Duties/Tariffs paid.

*Refunds will be given in the form of store credit only.

For any returns or exchanges please email king@kingtheyorkie.com for authorization and instructions

• Please include the name of the person who ordered it and the invoice or purchase order number in your email.
• Please indicate the reason for the return or exchange and indicate if you are requesting a refund or an exchange for another item
• All returns must be initiated within 4 days of receiving the product and must be received within 20 calendar days from receiving date to receive a credit or exchange. Returns received beyond 20 calendar days from receiving will receive an online store credit or exchange only.
• All returns MUST be in new and unused condition in original packaging with tags attached and maybe subject to a 20% restocking fee. We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor credits or exchanges for any merchandise that has been used or is not in its original new condition.

Several types of goods are exempt from being returned. 

• Additional non-returnable items:
• Gift cards
• Downloadable software products
• All on sale products 
• ALL CUSTOM MADE PRODUCTS 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will automatically be applied.  

If you have not received your refund yet, please contact us at King@kingtheyorkie.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at King@kingtheyorkie.com.

When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge you for the difference. If the price of the new item is lower, we will issue you a store credit (provided your return was received within 30 calendar days from date of invoice).

Your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers and note in the comments section which is your 1st, 2nd, and 3rd choice. OR, specify that you would like to receive an Online Store Credit. If your exchange is out of stock or on back order, a store credit will be issued.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product,  send us an email at King@kingtheyorkie.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.